Since I began radio broadcasting 27 years ago, I have tried to come up with ideas for New Year's resolutions for myself and my listeners. Virtually each time, I have advocated one resolution in particular: For every couple of letters of complaint or oral complaints we communicate about someone or about some company, we should write a letter or make a call to commend someone or some company.
Did you complain about an airline or about a flight attendant in the past year? No problem. But if you have never cited an airline or a flight attendant for stellar performance, that is a problem. We have all experienced some product or service worthy of praise.
In that spirit, I would like to cite companies, products and individuals that have given me outstanding performance. Needless to say, I am but one person and therefore can experience only a very limited number of products. There are surely thousands of individuals, companies and products that are worthy of citation. But, to set some example in this time when bad-mouthing business is part of the national vocabulary, here are some products, individuals and companies that have given me exemplary performance this year and in years past.
For years, I have been inordinately impressed with the service given by Verizon Wireless. No matter what day of the year or the time of day, I have reached someone in tech support to answer questions. I have never waited more than five minutes. I have never spoken to anyone who did not speak excellent English. And I have almost never had a problem go unresolved.
I have also found this true in person. Last week, the Verizon store in Burbank, Calif., worked with my wife and me for an incredible five hours in resolving transfer problems to new phones. The staff treated my wife and me as if they all worked for us. It was remarkable. Three cheers for Manuel, John, Aylin and Liz.