Start with the title, the Airline Passengers' Bill of Rights. Bill of rights? That smacks of the unattractive trend in America of even pampered people's quickness to see themselves as victims, when they have no idea what real hardship is.
Kate Hanni is a former Napa real estate agent who became a full-time passenger advocate after being stuck on the tarmac in a plane in 2006 for nine hours -- she claims and contemporary stories reported, without adequate food, water or toilets. Hanni told the New York Times that her nine hours on the ground constituted "imprisonment."
She added, when we spoke over the phone, that a coach seat is smaller than the space mandated for each prisoner of war under the Geneva Convention.
"People were victimized that night," Hanni told The Chronicle's George Raine last year. That's why she started a nonprofit group -- you can find it at www.flyersrights.org -- to fight the airlines and stand up for America's new victim group, stranded passengers.
The thing is, for all of her over-the-top rhetoric about victimization, imprisonment and passenger rights -- which, it is important to note, passengers cede to the pilot and crew when they board a plane -- the lady has a point.
And I have to believe that if the airlines had been more responsive to complaints such as Hanni's, she would not have found so much support from the flying public and lawmakers.
Hanni's journey began on Dec. 29, 2006, when Hanni, her husband and two sons set out from SFO for Alabama by way of Dallas. Because of a mechanical problem, their Dallas-bound flight, American Airlines Flight 1348, left an hour late. That hour delay put the plane into a series of storms moving across West Texas. Flight 1348 was one of 85 American flights diverted from Dallas.
Flight 1348 then sat on the Austin tarmac for nine hours. Hanni said she got water from the bathroom sink, and she gave her only food (pretzels) to her son. Families ran out of diapers. The stench was unbearable.
Worst of all, unlike the flight diversion caused by bad weather, the hours on the tarmac were avoidable. As the Wall Street Journal reported at the time, American Airlines saved its four gates for regularly scheduled planes, and denied gate access to flight 1348. Finally, the captain, at risk to his own career, told passengers he was going to an empty gate -- without permission.