More than 24 hours after the disturbing video of a United Airlines passenger being forcibly removed from an overbooked flight by a Chicago police officer, United's CEO Oscar Munoz has once again spoken up about the incident. This time, Munoz pledged to "make it right" for the customer and swore that this will never happen again.
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United CEO makes 3rd attempt to quell firestorm, drops the jargon, pledges "to make it right" https://t.co/sxij1Ww5Zz pic.twitter.com/ExK0PjLZo8
— Jon Ostrower (@jonostrower) April 11, 2017
Previously, Munoz was criticized for saying that the passenger, who suffered a bloody nose, was "re-accommodated," and in another statement, Munoz described the passenger as "belligerent."
United, however, has still found itself in the midst of an epic PR nightmare.
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