The Obama administration has delayed a step crucial to the launch of the new healthcare law, the signing of final agreements with insurance plans to be sold on federal health insurance exchanges starting October 1. The U.S. Department of Health and Human Services (HHS) notified insurance companies on Tuesday that it would not sign final agreements with the plans between September 5 and 9, as originally anticipated, but would wait until mid-September instead, according to insurance industry sources. Nevertheless, Joanne Peters, a spokeswoman for HHS, said the department remains "on track to open" the marketplaces on time on October 1. The reason for the hold-up was unclear. Sources attributed it to technology problems involving the display of insurance products within the federal information technology system...Coming at a time when state and federal officials are still working to overcome challenges to the information technology systems necessary to make the exchanges work, some experts say that even a small delay could jeopardize the start of the six-month open enrollment period. U.S. officials have said repeatedly that the marketplaces, which are the centerpiece of President Barack Obama's signature healthcare reform law, would begin on time.
Section 2.2.1 Smile –Maintain a Positive Demeanor
This is the most simple and most powerful tip for consumer assistance (and most interpersonal interactions). Smile. Smiles are contagious; usually when you smile at somebody they will smile back at you. Do not pretend to smile, or produce a false smile; these are easy to spot and send the wrong messages. Relax, gain eye-contact, and smile naturally. This will help consumers to feel at ease and welcomed. You will come across as friendly and approachable, setting the scene for positive interaction.If you are talking to somebody on the telephone, you can still smile; your voice sounds different when you smile and are happy.
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