American Airlines is not thrilled with the recent trend of TSA lines and slowdowns, and the company claims that delays in screening have caused 70,000 people to miss their flights this year. An additional 40,000 bags did not make it to their destinations due to the TSA.
American thinks that the TSA isn't doing enough to ensure that lines don't get out of control.
American, the world's largest airline, wants TSA to create a senior internal role focused on traveler concerns, said American Airlines Group Inc Senior Vice President for Customer Experience Kerry Philipovitch. The request comes days after Neffenger shook up TSA's management, removing the head of security operations, Kelly Hoggan.
Philipovitch also recommended that TSA consider reinstating a risk-based screening program that it canceled last year because of high-profile lapses.
In the program, officers trained to detect irregular behavior would pull unsuspicious travelers randomly into "PreCheck" lanes that can process people faster, as they do not remove their shoes and other belongings.
Ridiculous. The TSA claims that they need more staff to fix these issues, but there's no hard proof that this will solve the problems. After all, this is the same organization that spent $1.4 million on an app...that could have been built in 10 minutes.