Alaska Airlines: Issues that delayed flights being resolved

AP News
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Posted: Oct 29, 2015 5:40 AM
Alaska Airlines: Issues that delayed flights being resolved

PORTLAND, Ore. (AP) — Computer problems that delays about 20 Alaska Airlines flight were being resolved early Thursday, the airline said.

Crews are fixing the problems and "systems are returning to normal," spokesman Cole Cosgrove said.

Late Wednesday night several computer systems ran into technical problems, including programs for passenger check-in and for pre-flight departure paperwork, Cosgrove said.

As a result, about 20 flights were delayed, he said.

There could still be some delays during the early morning hours, but the airline said no flight cancelations are expected.

Still, the company advised passengers to check the status of their flight before leaving for airports.

Alaska Airlines travelers at the Portland, Oregon, airport late Wednesday said they were told their flights were delayed as a result of a system-wide technical glitch.

Computers were not working at the check-in gate, forcing employed to hand-check every passenger against the manifest and physically check off their names as they presented their boarding passes.

Flight 143 from Portland to Anchorage was delayed by at least two hours.

That affected Kevin Rentz of Pensacola, Florida, who was trying to reach his job in Alaska by noon Thursday.

He said one impact of the delay was that he would probably not be getting any sleep.

"I want to get some rest before I go to work," he explained in an interview at the airport.

The extra wait prompted other travelers in Portland to find places to stretch out and doze off.

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AP writer Bob Seavey in Phoenix contributed to this story.