Russell Simmons' RushCard says customers can get their cash

AP News
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Posted: Oct 22, 2015 4:38 PM

NEW YORK (AP) — The pre-paid debit card company that cut off thousands of its customers from their money for more than a week said the problems are now mostly fixed and that it would soon offer help to those impacted by the technology fiasco.

RushCard, a pre-paid card backed by hip-hop mogul Russell Simmons, said Thursday the "vast majority" of customer problems were resolved. Still, a "handful" are still unable to access funds.

"We are working to contact them individually to assist them with their needs," the company said in a statement.

In the same statement, RushCard said they will soon make a "significant announcement" to help customers who took a financial hit.

Despite the company's assertion that the problems have been resolved, several RushCard customers have emailed or called The Associated Press as late as Thursday afternoon to say they remain without access to funds.

A technology upgrade rolled out Oct. 12 caused thousands of RushCards to show a zero balance or become invalid. RushCard customers, mostly poor people without a bank account, had no access to their paychecks for more than a week. Some were unable to pay bills on time or buy food and other necessities.