HARTFORD, Conn. (AP) — A conductor on the nation's second-busiest commuter railroad is apologizing to riders in Connecticut for an express train that failed to show up, delaying their trip into New York City.
Michael Shaw had told passengers Friday at four stations along the Metro-North Railroad to wait for an express train that later was canceled. He says he put 500 copies of his written apology on railcar seats Monday morning.
He says in his note that he was shocked and furious.
Shaw, president of a conductors union, says in an interview he felt a responsibility to apologize.
A commuter advocate, Jim Cameron, says it's the first time he can remember a conductor apologizing in writing for Metro-North problems.
A spokeswoman says Metro-North does not condone Shaw's letter and the railroad communicates schedule changes.