At a Glance: How the bank branch is changing

AP News
Posted: Apr 10, 2013 11:51 AM

Banks big and small are redesigning their branches. Here are a few of the features that are showing up:

—"Instant Issue" machines: They can print debit and credit cards immediately, so customers don't have to wait a week for them to show up in the mail.

—High-end ATMs: Banks are introducing ATMs with expanded features, including the ability to distribute coins and $5 and $1 bills.

—Video access to tellers: Bank of America is introducing ATMs that let customers connect by video to off-site tellers. Citigroup, in the atrium of its flagship New York branch, has a video line that connects to an off-site teller 24/7.

—Teller cash recycler: These machines count cash so tellers don't have to. They can accept and dispense money.

—Cardless access: JPMorgan says it is preparing to let customers sign on to ATMs with a tap of their smartphones, no card needed.

—Going paperless: More banks are using tablet computers instead of paper when branch customers sign up for loans or other products.