NEW YORK (AP) — One family of six was living in a homeless-shelter apartment where a dead rat festered on the floor for days. Another family had no living-room furniture and had been without electricity for days.
At another family homeless shelter, a puddle of urine soiled the only working elevator. And at yet another, a stairway was so treacherously rusted that inspectors ordered guards to block access to it.
All those buildings were part of a system that costs the city Department of Homeless Services about $360 million a year, with the agency sometimes paying well above neighborhood market rates for apartments, the city Department of Investigation said in a report released Thursday. It found that decrepit, dangerous surroundings and lagging enforcement were rife in city-paid, largely privately run shelters that house nearly 12,000 homeless families with children.
"At its worst, DHS is turning a blind eye to violations that threaten the lives of shelter residents," the report said. Department of Investigation Commissioner Mark G. Peters called the findings "bluntly Dickensian," though he credited the homeless services agency with making some progress.
Officials say they have closed two problematic shelters, stopped housing children in two others and shuttered an average of 39 apartments a month for repairs.
More than half the 600-plus building and fire code violations the report identified have been fixed, inspections are tougher and more frequent, and other steps are coming, Homeless Services Commissioner Gilbert Taylor said.
"We are committed to fixing everything that needs to be fixed," Deputy Mayor Lilliam Barrios-Paoli said by phone.
New York City is legally obligated to provide shelter to all homeless people who seek it — a number that has grown from an average of about 39,000 a night in the start of 2010 to over 60,000 this past November, according to the most recent data available from the nonprofit Coalition for the Homeless. The coalition called Thursday's report "deeply disturbing" but credited the city with providing a plan to do better.
Family homeless shelters were bleakly spotlighted in December 2013, when The New York Times profiled an 11-year-old girl who lived amid mice and rotting walls in a Brooklyn shelter that no longer houses children. Mayor Bill de Blasio took office the next month and requested an investigation.
Investigators inspected 25 of the over 140 family shelters last spring and summer. They include converted hospitals with on-site social services, single-room occupancy hotels and "cluster sites," or apartments within buildings that also house private tenants.
At cluster sites, inspectors reported roaches crawling on the walls, holes in the corners and inadequate security in buildings with histories of shootings and other crimes. Garbage was piled in halls and urine pooled in the elevator at a facility called the Brooklyn Acacia Cluster. A reeking, dead rat lingered for two days in a facility called the Bronx Neighborhood Cluster Annex, the report said.
The city pays an average of $2,450 a month for cluster site apartments, while the average rent in some of their neighborhoods is $1,200 a month and lower, the report said.
Private groups managing the Brooklyn Acacia, Bronx Neighborhood and some other cluster sites either declined to comment or didn't immediately respond to requests for comment.
De Blasio's administration has been emphasizing free-standing shelters, rather than cluster sites: The city opened 22 shelters last year with space for 5,500 people in all, compared to 225 cluster units.
But even some better-equipped shelters had fire code violations and other problems, including the rusted-out stairwell, the report said. It was one of two stairways in the 140-family, city-owned Regent Family Residence in Upper Manhattan.
The homeless services agency had known the stairway was deteriorating since 2012 and tried to get repair money. Ultimately, the city spent $637,000 for the guards who were ordered after the DOI inspection, plus over $750,000 to fix the stairs. They reopened in September.
Beonca Williams moved in two months ago with her 1-year-old son, and she's been impressed.
"I can't complain at all," she said Thursday.
AP Photographer Mark Lennihan contributed to this report. Reach Jennifer Peltz on Twitter @ jennpeltz.