Indianapolis airport debuts customer service robot

AP News
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Posted: Oct 10, 2014 10:47 AM

INDIANAPOLIS (AP) — A new customer service robot is now roaming around the passenger terminal of Indianapolis International Airport.

The robot was rolled out Thursday, with a staffer guiding it remotely around the baggage claim area greeting travelers and looking for anyone who needed assistance. The robot looks like a miniature Segway, but with a blue customer service shirt and an interactive iPod on top showing the employee piloting it.

Guest services director Brian Eckstein tells WRTV the robot enables workers to answer questions without people having to find the customer service desk.

Many travelers didn't know what to make of the robot on its first day. Cliff Willms told The Indianapolis Star he'd rather talk with a person than a machine. Some waved to the robot, while others took photos with it.