Fewer Fla. consumer complaints resolved in 2011

AP News
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Posted: Jan 05, 2012 3:50 PM
Fewer Fla. consumer complaints resolved in 2011

The state resolved fewer complaints from Florida consumers last year but recovered $1.1 million more on their behalf.

The Department of Agriculture and Consumer Affairs issued its annual consumer report Thursday.

The department fielded 41,961 complaints. That's a 9 percent increase over the previous year. It resolved or closed 25,187 complaints. That's 30 percent fewer than in 2010. Money recovered, though, increased to $5.6 million from $4.5 million.

Violating the state's do-not-call list was the top source of complaints followed by telemarketing. They've been one or two for three years in a row now.

Communications including telephone service came in third. The rest of the top 10: real estate, motor vehicle repairs, credit and banking, landlord-tenant issues, travel and vacation plans, motor vehicle sales and accessories and cable services.