State regulators say Puget Sound Energy improperly charged a residential-visit disconnect fee to some electricity and natural gas customers.
The Washington Utilities and Transportation Commission staff says the utility should refund the $13 fee to more than 1,600 customers. The utility also could be fined as much as $1,000 for each violation.
The fee cannot be charged for a visit other than a disconnect, such as leaving a termination notice.
Puget Sound Energy has 20 days to officially respond. Spokeswoman Dorothy Bracken said Wednesday it will work with state regulators to make sure customers are treated fairly. Customers can call PSE to question their bill or service.