Delta shifting US calls away from South Africa

AP News
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Posted: Jun 03, 2011 3:49 PM
Delta shifting US calls away from South Africa

Delta Air Lines Inc. says it will stop sending U.S. calls to a call center in South Africa, as it continues to shift that work back to the U.S.

Starting July 1 calls about Delta promotions will go to a Delta facility in Dallas. On Aug. 1, general sales calls will go to various Delta call centers in the U.S. Delta says the South African center run by Mindpearl will still handle some calls coming from outside of the U.S. It also uses a call center in Jamaica.

Delta has about 4,000 call center workers around the U.S. and says that number won't change after calls shift away from South Africa.

Most airlines have been reducing the number of call centers as more and more travel arrangements are handled online.