Indiana's human services agency says one feature of the new welfare intake it will pilot next month will create case teams that will allow newer workers to be paired with more experienced workers.
FSSA announced Monday that the pilot will begin sometime next month in 10 southwestern counties around Evansville. The new system will combine the call centers, online applications and other automation in place in 59 counties with the old face-to-face caseworker system.
FSSA says the privatized, automated system didn't allow mentoring of new caseworkers.
An Indiana House panel will take up a bill Monday that would ban outsourcing of welfare intake services.