For several years I served as Chair of the Private Industry Council in both Missouri and Maryland. When I assumed those positions, I found tremendously bureacratic organizations at the County and State level that were more interested in "numbers served" than actual outcomes. I worked very hard to personalize the programs to the individual so that we could see positive outcomes one by one by one. The members of our Private Industry Council got the message. We suggested and we successful in making several changes at the local level in the County government personnel. While the overall statistics for the programs may not reflect positive outcomes, many of the local programs have been successful.