An All-State insured struck my car backing out of a parking space. The driver was very cooperative and actually give me a print-out of her insurance card. When I turned it in to All-State, they stalled and stalled and advised me that they were not sure that I had the right person. Fortunately, I took photos of the incident with their client sitting on the hood of her car with her license plate quite readable. When I sent them the photos, they settled immediately.