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Since I began radio broadcasting 27 years ago, I have tried to come up with ideas for New Year's resolutions for myself and my listeners. Virtually each time, I have advocated one resolution in particular: For every couple of letters of complaint or oral complaints we communicate about someone or about some company, we should write a letter or make a call to commend someone or some company.
Did you complain about an airline or about a flight attendant in the past year? No problem. But if you have never cited an airline or a flight attendant for stellar performance,...
Thank You to These Businesses and Products
As to restaurants: chain restaurants have learned that their "bread and butter" is found in repeat customers. That means business people for the most part. Three of our children have, or do, work in the restaurant business for chains from Olive Garden to Ruth's Chris Steakhouse. All have been trained, re-trained, and refreshed with the notion that the customer does make the business possible therefore is to be valued and served. Airlines have upgraded their service levels too. The old days of Eastern Airlines (now dead thank heaven) have been...