In response to:

Hotels and Hassles

blackrabbit Wrote: Nov 21, 2012 9:11 PM
The really good businesses not only constantly monitor customer satisfaction, they reply to it and act on it. I would hope that even Boards of Directors sometimes discuss "What do our customers like and dislike about our hotels?" That's a hope. I suspect that, given the hotels I've stayed at, most don't.

Few things can make you appreciate home like staying in a hotel. This includes not only low-budget, bare bones hotels but also sweepingly large and ornate luxury hotels. What many hotels seem to have in common are needless hassles.

Since most people who stay in hotels do so while traveling, and stay only a few days in a given hotel, you might think that those who run hotels would want to make it easy for someone who arrives a little tired (or a lot tired) from traveling to use the various devices they find in their hotel room. But you...