In response to:

Hotels and Hassles

blackrabbit Wrote: Nov 21, 2012 1:31 PM
The more time you spend in hotels, the more finicky you get. Which is just fine, given that they often charge hundreds of dollars per night. As an example, a room I stayed in recently provided an iron and ironing board, but the only plug in was across the room behind the furniture. Such seemingly minor things make a difference. If I ran a hotel, no one would check out without being asked (verbally), "How could we have made your stay better?" Failing to ask risks leaking customers, as annoyances are allowed to persist.
Magna Wrote: Nov 21, 2012 3:08 PM
They don't really care what you think -surveys are for suckers -I know as i have filled them out till my hands and eyes bleed and it did NOTHING -I can imagine them sitting around reading them Laughing !
They have Never responded back to me in any form or fashion about my concerns about their business and practices -not a phone call nor email nor letter and I was polite and constructive -all they did was harass me with more ads for their business -like i would use them again -Not !
blackrabbit Wrote: Nov 21, 2012 9:11 PM
The really good businesses not only constantly monitor customer satisfaction, they reply to it and act on it. I would hope that even Boards of Directors sometimes discuss "What do our customers like and dislike about our hotels?"

That's a hope. I suspect that, given the hotels I've stayed at, most don't.
scrow Wrote: Nov 21, 2012 11:58 PM
We do care. Franchises can be lost on low rankings.
MG formerly minnesotagrandma Wrote: Nov 21, 2012 2:14 PM
When are you buying a hotel and where will it be? Planning my next vacation. :)

Few things can make you appreciate home like staying in a hotel. This includes not only low-budget, bare bones hotels but also sweepingly large and ornate luxury hotels. What many hotels seem to have in common are needless hassles.

Since most people who stay in hotels do so while traveling, and stay only a few days in a given hotel, you might think that those who run hotels would want to make it easy for someone who arrives a little tired (or a lot tired) from traveling to use the various devices they find in their hotel room. But you...