This photo taken Wednesday, July 24, 2013, shows Christine Ferguson, director of the Rhode Island health insurance exchange, at the Statehouse, in Providence, R.I. You may have heard th

 

              This photo taken Wednesday, July 24, 2013, shows Christine Ferguson, director of the Rhode Island health insurance exchange, at the Statehouse, in Providence, R.I. You may have heard th
This photo taken Wednesday, July 24, 2013, shows Christine Ferguson, director of the Rhode Island health insurance exchange, at the Statehouse, in Providence, R.I. You may have heard that shopping for health insurance under President Barack Obama’s health care overhaul will be like using Travelocity or Amazon. But many people will end up with something more mundane than online shopping, like a call to the help desk. Struggling with a deadline crunch, some states are delaying online tools that could make it easier for consumers to find the right plan when the markets go live on Oct. 1. Ahead of open enrollment for millions of uninsured Americans, the feds and the states are investing in massive call centers. (AP Photo/Steven Senne)