Rich Galen

The neighbors heard shots and called police, who promptly cited the woman for hunting without a license."

  • Next. Our friends at Northwest Airlines are Mullworthy again, this time for coming in dead last among major airlines in University of Michigan's American Customer Satisfaction Index.

  • It seems that NW barely lost out to US Airways which was next-to-last and was well behind Southwest which, because it doesn't promise much, tends to meet its customers' limited expectations.

  • A spokesman for Northwest said the airline has "faced challenges since going into Chapter 11 protection last September, in addition to being affected by high fuel costs."

  • Finally, and still in the airline space, I was on the Delta Shuttle last night from LaGuardia to Reagan National. The flight attendant finished the pre-flight announcement with these words:
    "… and thank you for making Delta Airlines your travel partner tonight."

  • Travel partner? I used to be a passenger. Or a customer.

  • Now that they've gone bankrupt; Now I'm their partner? This, I don't need.

  • On a the Secret Decoder Ring page today: Links to the Ethics and the Gator pieces in the Washington Post, the Florida Wildlife Commissions suggestions to avoid being a gator's snack; a Mullfoto which will make you fume, and an amusingly photoshopped Catchy Caption of the Day.

  • Rich Galen

    Rich Galen has been a press secretary to Dan Quayle and Newt Gingrich. Rich Galen currently works as a journalist and writes at