That things have been getting tougher for the Postal Service, nobody disputes. With the ubiquity of e-mail, text-messages, social media, and online bill-paying, the volume of mail entrusted to the post office has been sinking for years. In a study published last year, the Government Accountability Office noted that first-class mail, the Postal Service's most profitable business line, had declined 19 percent from its peak in 2001, and was expected to fall another 37 percent by 2020.
The Internet Age may be wreaking havoc with the post office and its mail-delivery business, but what industry in America isn't going through the same wrenching experience? And not many institutions enjoy the benefits that federal law confers on the Postal Service: It pays no income or property taxes, it's exempt from vehicle licensing requirements and parking fines, and it has the power of eminent domain. Most significant of all, it has a legal monopoly on the delivery of mail: The federal Private Express statutes make it a crime for any private carrier to deliver letters. The only exception is for "extremely urgent" letters, and even those may be delivered by a private company only if it's willing to charge a much higher rate than the Postal Service would have charged.
They don't have a legally binding monopoly, unlike the US Postal Service. Yet they're thriving, while the post office is struggling to stave off bankruptcy.
Yet with all its privileges, the Postal Service is struggling, while UPS and FedEx flourish. Why? Because they have something invaluable that the post office lacks: Competitors.
"We have a business model that is failing," Postmaster General Patrick Donahoe said last week. It's true. But it was true long before e-mail came along. What is killing the post office is the lack of genuine, head-to-head competition that forces vendors to compete for customers by pushing quality up and holding prices down. Only in a government-sheltered monopoly like the Postal Service would labor costs remain as bloated as they have, year in and year out.
More than a decade into the 21st century, there is no reason why mail shouldn't be delivered by multiple enterprises, each one competing for market share and goodwill by providing consumers with a valued service. In nearly every other area, after all, Americans embrace competition. With competition comes accountability. And only when the Postal Service is accountable -- only when its customers are free to take their business elsewhere – will the endless round of excuses and losses and service reductions finally come to an end.