Voice mail is another source of communication with a certain protocol. Callers should be able to easily understand menu options in order to leave a clear message. Ramsey recommends keeping your greeting short and to the point. Try to personalize it and offer another extension that may provide help sooner.
When leaving a voice mail message, make sure to say your name and phone number at the beginning. Don't rush through the number; you want the person to be able to write it down. Remember to mention the reason for the call.
When it comes to proper business attire, workers need a work wardrobe. Weekend or casual clothing won't cut it, according to Ramsey. Employees tend to misinterpret business casual, leading some companies to change the dress code back to business professional. When in doubt, add a jacket as a "finishing touch," says Ramsey.
Consider the industry, your specific position, the region and your clients' expectations when looking for the proper outfit. Your goal is to portray yourself and your company in a positive light.
Rules are in place so workers can build strong relationships and be respectful and kind.
"It isn't about the rules, it is about the relationships," says Ramsey.