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Thursday, September 06, 2007
George Will :: Townhall.com Columnist
Good Products Matter Most
by George Will
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Will the Dems' health care Christmas Present to America be an improvement or detriment to our health care system?


WASHINGTON -- Leaving no talent untapped in its quest for perfection, the Ford Motor Co. asked Marianne Moore, one of America's foremost poets in the 1950s, to suggest a name for the product it would debut in late summer, 50 years ago. She replied: "May I submit Utopian Turtletop? Do not trouble to answer unless you like it."

Ford instead named the product for Henry Ford's late son Edsel. The Edsel would live 26 months.

The short, unhappy life of that automobile is rich in lessons, and not only for America's beleaguered automobile industry. The principal lesson is: Most Americans are not as silly as a few Americans suppose.

No industry boomed more in the 1950s than the manufacturing of social criticism excoriating Americans for their bovine "conformity," crass "materialism" and mindless manipulability at the hands of advertising's "hidden persuaders." Vance Packard's "The Hidden Persuaders" was atop The New York Times best-seller list as Edsels arrived in showrooms. No consumer product in history had been the subject of so much "scientific" psychology-based market research.

Remember the basketball coach who said of his team, "We're short but we're slow"? The Edsel was ugly but riddled with malfunctions. So many malfunctions that some people suspected sabotage at plants that had previously assembled Fords and Mercurys. Those two Ford divisions perhaps hoped the Edsel would bomb.

"It was," wrote John Brooks, a student of American business, in The New Yorker, "clumsy, powerful, dowdy, gauche, well-meaning -- a de Kooning woman." Chrome seemed to be piled upon chrome. Potential buyers recoiled from the vertical egg-shaped grill which reminded them of a toilet seat. The transmission was worked by push buttons placed -- convenience sacrificed on the altar of novelty -- in the center of the steering column. The larger Edsels weighed more than two tons, were 219 inches long -- longer than the grandest Oldsmobiles -- and 80 inches wide. These were not the cars for a year in which the surprise success was American Motors' little Rambler.

By Sunday, Oct. 13, barely more than a month after the Edsel's debut, anemic sales caused the company to pre-empt "The Ed Sullivan Show" with a Sunday evening Edsel extravaganza featuring Bing Crosby and Frank Sinatra. But there was no sales spurt. Nine days earlier, the Soviet Union had launched its first Sputnik satellite, provoking a crisis of confidence in America's technological prowess and a reaction against chrome-laden barges as emblems of national self-indulgence. On Nov. 27, Manhattan's only Edsel dealer gave up his franchise and switched to selling Ramblers.

In the spring of 1958, S.I. Hayakawa, a professor of semantics (and later a Republican U.S. senator from California), ascribed the Edsel's failure to the Ford executives' excessive confidence in the power of motivational research to enable them to predict -- and modify -- Americans' behavior. In their attempt to design a car that would cater to customers' sexual fantasies, status anxieties and the like, Ford's deep thinkers had neglected to supply good transportation.

"Only the psychotic and the gravely neurotic act out their irrationalities and their compensatory fantasies," Hayakawa wrote. "The trouble with selling symbolic gratification via such expensive items ... is the competition offered by much cheaper forms of symbolic gratification, such as 'Playboy' (fifty cents a copy), 'Astounding Science Fiction' (thirty-five cents a copy), and television (free)."

In 1958, with the Edsel already turned to ashes, John Kenneth Galbraith, with bad timing comparable to the launch of the Edsel, published "The Affluent Society." It asserted that manufacturers, wielding all-powerful advertising, were emancipated by the law of supply and demand because advertisers could manufacture demand for whatever manufacturers wished to supply.

This theory buttressed the liberal project of expanding government in the name of protecting incompetent Americans from victimization, and having government supplant the market as the allocator of wealth and opportunity. But all of Ford's then-mighty marketing prowess could not keep the Edsel from being canceled in 1959. Brooks calculated that it would have been cheaper for Ford to skip the Edsel and give away 110,000 Mercurys.

Today, the United Auto Workers union and General Motors, Ford and Chrysler are trying to reverse the slide of the American automobile industry. Fifty Septembers ago, the country was atingle with anticipation of a new product that turned out to be a leading indicator of the slide. As Detroit toils to undo some contractual provisions that have burdened the companies with crippling health care and pension costs, it should remember the real lesson of 1957: Americans are more discerning and less herdable than their cultured despisers suppose, so what matters most is simple. Good products.

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About The Author
George F. Will is a 1976 Pulitzer Prize winner whose columns are syndicated in more than 400 magazines and newspapers worldwide.
 
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Good luck on that to Detroit
I'm on my 6th Nissan, and can't imagine buying an American POS as my next car.

Simple, Good Products
Everywhere but Washington.

The UAW ain't doin' $hit
George Will: "Today, the United Auto Workers union and General Motors, Ford and Chrysler are trying to reverse the slide of the American automobile industry."

I agree with George Will that some American mfrs believe that they can 'manufacture' demand by their slick advertising of less-than-perfect products.

The question should be "why are those products of a lower quality?"

The stranglehold of Unions is one part of the answer - it raises the cost of production to the point where mfrs have to cut costs in other areas.

I gave up on American automobiles after going through several lemons - one that refused to go into reverse! It was very funny of course (for anyone watching) - and still makes for good comedy during family get togethers - but I learned my lesson.

Since then, I've owned Hondas, Nissans and Toyotas w/out any serious quality problems.

American Automobile Blues
I am the writer of the weekly automotive column "Automusings".(Advertiser-Democrat) I have been a major car buff since 1967, and a hard researcher since the mid seventies. I have also owned 52 cars and trucks since 1971, including such oddities as a 1966 3 cylinder, two stroke Saab.

The finest, most reliable automobile I have ever owned was my 1993 Oldsmobile Ciera. When I sold it to a teen in our school in 2005, it had 227,000 miles and had never suffered a major component problem. Its 3300 V6 still used no oil between 3000 mile changes when I sold it. It had not led a pampered life either, having hauled our two older kids and all their stuff back and forth to college many times, and, equipped with a Reese hitch, having towed our boat a lot.

This Ciera averaged 27 MPG in mixed driving over eight years, and it always pulled 32-33 MPG on interstate trips. The THM automatic was always smooth and trouble free.

In 1993 the Buick Century came in highest in the J.D. Power intitial quality (3 months of ownership) surveys, with the Ciera close behind. The years since then, and the % of these cars of nearly 15 year of age still on the road, speak clearly that the quality was for the long haul.

They did have weak spots. (The GM multi-function (blinker etc) stalk of that era) Overall, however, these were heroically reliable cars.

As for today? There is no quality gap, with the exception of many Chrysler Corp. automatic transmissions. For some reason they let that problem, especially in vans, continue for many years. It is Toyota that has had the largest numbers of recalls in 2007, some of which have been dealing with potentially catastrophic issues, such as engine failure in the nations most heavily advertised vehicle, the Tundra.

That doesn't cause me to call their products bad names, however. It is sheer bias to call Chevy Silverados, Mercury Milans, Chrysler 300s, or the new Cadillacs (among other excellent domestic offerings) junk.

detroit cars
Would'nt be interesting to visit the Detroit car makers and observe how many forign cars are in the union workers parking lot?

The car industry and their lobbying
The car companies have been successful in beating back any demand for increases in fuel economy. The Senate had a toothless note that the cars would have to reach 35 mpgallon by 2020. The house version didn't even mention fuel economy so the US car companies will go happily down the same old road touting POWER and BIG. Another increase in gas prices should put them out of business. Or keep an eye on China, They are already making cars that are roomy but get better gas mileage than US cars.
It doesn't take much imagination to visualize huge car ships bring low priced Chinese cars to our shores soon.

The failure of US car companies is their short sighted management as well as inferior products.

Unions have very little clout when their jobs are sent overseas or to Mexico.

wes
In the course of my work over the years, I have visited car-maker's parking lots, those where workers park, and there were no foreign cars therein. If there were, they would be quickly vandalized. But also notable is that if an autoworker drove a new or nearly new car American car, it would be keyed or otherwise damaged in some way. Such is part of the autoworkers culture.

Hundreds of empty liquor bottles, mostly pints, have literally littered the median strips of these parking lots.

Serious and committed autoworkers, those that show up every day with lunch box in hand, tell me how an incompetent or lazy union member basically can't be fired and it depresses them to no end. They also fear the union reps. A corrupt autoworker can go to jail for a serious crime and emerging a couple of years later, he or she has their old job back. I've witnessed this among GM, Ford and Chrysler workers.

A long time Chrysler worker, a good friend and the hardest working man I've ever known (and that's saying something, coming from my culture) who had done years on the "line", also reinforced the fact that a worker can't lose their job at his plant. He considers it a crime. He said that some workers are gone for weeks, but they can suddenly appear at the gate and begin their shift.

I'm a forensic psychologist who has evaluated literally hundreds of autoworkers over the years for various and sundry crimes from misdemeanors to felonies, and to a man and woman, they know that they can't lose their job with their domestic car builder. The union protects them.









part II
I've been in the county jail and have run into the union rep delivering vacation paychecks (for signing)to incarcerated auto workers. The money is then put into their jail account. Not a bad perk, eh?

The UAW has basically ruined the workplace for the serious worker, and members of other labor union have voiced just that fact to me. At a moment's notice, UAW bosses can quickly mobilize a riot, a work stop, or at minimum, they can incite violence among the criminal element in their ranks. Those auto workers who won't take part or who divulge the people responsible will quickly taught a lesson to include having their car vandalized or even given a beating.

Among the corrupt legions of autoworkers and their "mitty" (UAW 'committee') men and women, the consensus is that to be fired for incompetence, vandalizm, insubordination, excessive absenteeism, violence and/or indifference to the job is to be "against the workin' man!"

There are literally thousands of competent working people who could use those jobs and who would work to build great cars. But the UAW culture rejects these people out-of-hand, prefering to revel in almost constant conflict. Keeping their members angry, they believe, is to keep them under their control.

Don't weep for the UAW. They know exactly what they're doing, in spite of the damage.

excuse me...
...."other labor unionS". Please pardon the poor editing, folks. I'll work harder at it.

Correct (as usual) except...
...when Mr Will asserts:

"Americans are more discerning and less herdable than their cultured despisers suppose, so what matters most is simple. Good products."

Wrong, wrong wrong! It may have, indeed, been true in the late 50's but manufacturers: fear not! Thanks to a half-century of inadequate schools, Hollywood hype and media innundation, America is READY for many more glitter and less substance! Bring out a new (and UNimproved) Edsel and it will sell like hot cakes.

A nation that pays (willingly) $200-700 for blue jeams that already have holes and extensive signs of wear is clearly not content with "good products." They prefer the hype...and then wonder why critics bemoan materialistic, hedonistic appetites. (Rebuttal: "But these are the same jeans Brittany wears!")

Cheers,

Ron Albright

http://www.ronalbright.com


American Made - sans union
Like Pastor E, I have a '93 Cierra that just turned 150,000 miles today. I've only purchased three cars in my lifetime. The first was an Escort that I put 220,000 miles on. I don't have any problem with the U.S. quality, but my next car is going to be American-made, but not union-made. I'm thinking about a Honda or Toyota.

No Need To Worry
Al Gore and other Loony, Liberal, Environuts will be designing cars if they get their way. I have asked one question of Tree Huggers repeatedly and still haven’t gotten an answer. HOW do they plan to deliver GOODS & SERVICES? America ROLLS on DIESEL POWER, not PRIUS POWER!

An American Car
I drive a 1985 Jeep CJ7 with 377,000 miles. The top is torn & the paint is faded but it has never flat let me down. It was made by American Union workers in Kenosha, Wisconsin; not far from where I was made. Good bless them for making such a reliable car. What drives people to hate American workers & buy inferior foriegn makes?

Hondas typical 220,000 miles
If I don't get at least this many miles from my Hondas w/o any major problems, I get annoyed. I listen to local and national car maintenance radio shows and it amazes me still how people will continue to buy American cars. The hosts are completetly biased which is somewhat irritating as well. I hear people call with car problems that drivers of Japanese cars never even have to think about. For example, one person called about a fuel pump problem and the host determined it was probably a faulty relay because "vehicles' fuel pump relays often times go out when they start getting this many miles." The car in question (I believe it was some type of Ford) had just turned over 70k miles. This is the type of problem I never hear about with Japanese cars.

Hondas typical 220,000 miles
If I don't get at least this many miles from my Hondas w/o any major problems, I get annoyed. I listen to local and national car maintenance radio shows and it amazes me still how people will continue to buy American cars. The hosts are completetly biased which is somewhat irritating as well. I hear people call with car problems that drivers of Japanese cars never even have to think about. For example, one person called about a fuel pump problem and the host determined it was probably a faulty relay because "vehicles' fuel pump relays often times go out when they start getting this many miles." The car in question (I believe it was some type of Ford) had just turned over 70k miles. This is the type of problem I never hear about with Japanese cars.

FOr bemused
Also, another problem common with North American designed cars is with "extreme" temperatures; I can remember my dad bringing a car (1976 Plymouth Fury) from Philly to Calgary in 1977--this car didn't perform well even in the US, but in Calgary it was an absolute disaster (typically, needed half-an-hour to warm up on a -4 degF day--and that was with the block-heater plugged in overnight! You can imagine that at -30, it got even worse).

With other cars I owned:
(1) Hyundai (Canada-only model, Pony--practically a no-techer) purchased in Calgary worked EXTREMELY well (if it had petrol in the tank, I could roll out in 2 minutes cold-start, even at -30)
(2) VW Jetta, which I drove once to Calgary (and back into US); had a couple of -25 days when I was there (and this car DID NOT have a block-heater), no problems (about 3 minutes roll-out at that temp from cold-start)

svpallava
You provide another great example. We could probably list one thing after another about why American cars are inferior to foreign cars (I am especially fond of the exceptional quality and practicality of Japanese engineering). In my opinion, the most interesting facet of the auto industry is how people continue to support the inferior American cars (though this support is obviously declining). Driving Japanese vehicles has saved me quite a bit of money and stress compared to friends who insist on driving American made vehicles that comparatively have never ending problems and are constantly in the shop. Even more interesting (or saddening) is that the Japanese developed their excellent quality control methods with the help of an American named W. Edward Deming, whose ideas American manufacturers at first shunned.

Limousine Liberals& Hybrid Conservatives
Note: this is not really related to George Will's article - but it seemed appropriate in the context of some of the previous posts!
----------------excerpt begins-------------------
Confession: I am politically conservative and I drive a Hybrid. Since I don't necessarily want to 'plug' a particularly brand of Hybrid automobiles, I will not reveal its identity - except to say that its name rhymes with Boy Yoda Tree Us.

Imagine my surprise when I am treated to smiles from the tie-dyed, pony-tailed and liberally tattooed crowd!

Sometimes it is cute college coeds, with flowers in their hair, who gaze at me approvingly while swaying seductively to the music from their iPods (OK, this is probably just the wishful thinking of a middle-aged male). More often, I get the hail-fellow-well-met nods from aging hippies with bumper stickers that proclaim No blood for Oil and exhibit an inexplicable antipathy for the letter "W" on their Volkswagens. Given my age bracket and dress code, I get the strongest approvals from unwashed, pot-smoking, and sometimes pot-bellied tree-huggers who seem to thrive in the blue-enclave-within-a-red-state that I call home.
------------------excerpt ends-------------------
Read the artticle at: http://voice.townhall.com/g/dd25b542-6ae6-4017-86bb-015709251937

Limousine Liberals& Hybrid Conservatives
Note: this is not really related to George Will's article - but it seemed appropriate in the context of some of the previous posts!
----------------excerpt begins-------------------
Confession: I am politically conservative and I drive a Hybrid. Since I don't necessarily want to 'plug' a particularly brand of Hybrid automobiles, I will not reveal its identity - except to say that its name rhymes with Boy Yoda Tree Us.

Imagine my surprise when I am treated to smiles from the tie-dyed, pony-tailed and liberally tattooed crowd!

Sometimes it is cute college coeds, with flowers in their hair, who gaze at me approvingly while swaying seductively to the music from their iPods (OK, this is probably just the wishful thinking of a middle-aged male). More often, I get the hail-fellow-well-met nods from aging hippies with bumper stickers that proclaim No blood for Oil and exhibit an inexplicable antipathy for the letter "W" on their Volkswagens. Given my age bracket and dress code, I get the strongest approvals from unwashed, pot-smoking, and sometimes pot-bellied tree-huggers who seem to thrive in the blue-enclave-within-a-red-state that I call home.
------------------excerpt ends-------------------
Read the artticle at: http://voice.townhall.com/g/dd25b542-6ae6-4017-86bb-015709251937

for voice_of_reason
voice_of_reason writes: "The stranglehold of Unions is one part of the answer - it raises the cost of production to the point where mfrs have to cut costs in other areas."

There's another reason--the mindset of too many American CEOs in smokestack industries to finagle profits rather than make money selling good honest products.

A Japanese executive once said it best: "When one of your American companies declines, your managers will do almost anything OTHER THAN improve the products. You'll reorganize and restructure and so on but you won't work on building better products."

for voice_of_reasonPastor_e
Pastor_E writes: "It is sheer bias to call Chevy Silverados, Mercury Milans, Chrysler 300s, or the new Cadillacs (among other excellent domestic offerings) junk. "

The fit and finish of these cars is CLEARLY inferior to the best Japanese models.

Compare the fit and finish, and delivery defects, in a new Caddy to a new Lexus. The Lexus comes very close to being a nearly perfect car--you would be hard-pressed to find a single delivery flaw in a new Lexus.

for Cento-Polak
Cento-Polak writes: 'Good bless them for making such a reliable car. What drives people to hate American workers & buy inferior foriegn makes?"

FYI, my Honda was built right here in America, by American assembly-line workers. They just happened to be working for Japanese managers.

What you fail to realize is that these days, the Japanese run factories right here in America and can make America's workers produce better cars than American managers can.

So you don't have to feel you're contributing to American unemployment by buying a Japanese make. Except the unemployment of American CEOs and American managers.

what SHOULD happen
here's a way to fix the competitive gap problem once and for all:

Let Toyota buy out Ford
Let Honda buy out Daimler-Chrysler
Let Nissan buy out General Motors.

And let the new managers dissolve the existing labor unions.

American workers can produce as well as anyone on earth--under the right management.
JAPANESE management.
They know how to run things.


Steve L
I have a better idea. Let's have Ford, GM and Chrysler parlay their expertise in automobile manufacturing into the field of healthcare. They had better hurry though; Hillary and the Dems may beat them to it.

You can have...
...my 1996 Lincoln Town car when you pry it from my cold,dead hands.Finest car I have ever driven.

Ford
I have three fords:
1996 van with 176,000 miles.
1998 sedan with 110,000 miles.
2000 truck with 185,000 miles.
Transmission repair was a major cost on one vehicle.
Nothing else.
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