Personally, the older I get the more I understand how everything from the iPhone to the Internet can make a person long for a return to the "good old days."

As you grieve the loss of the good old days in your industry, consider some advantages. You get a chance to fix everything broken about your former business. Your crisis is putting your brain into training that an Olympic athlete would envy. Lastly, as you reinvent your industry, you get a chance to reinvent yourself -- and that just might be worth the price of a crisis!

The last word(s)

Q. My coworker always expects me to pick up his workload. He rushes into my office, tells me his tale of woe, and expects my help. How do I let him know I've had it?

A. Let him drop the ball and experience the consequences. Tolerate your anxiety about this without being helpful.