Plenty of companies will breathe a big sigh of relief if
stronger business spending comes back soon. But whether the
economy is firing on all cylinders or falling like a brick,
airlines seem engaged in a perpetual mad scramble for elusive
profits.
Yesterday,
Southwest Airlines (NYSE: LUV) was the first
of a handful of its peers to report earnings for the late
summer months. Most of them, including
Delta Air Lines (NYSE: DAL),
US Airways (NYSE: LCC), and
Continental Airlines (NYSE: CAL), are
expected to beat last year's same-quarter adjusted
earnings.
As is so often the case, though, Southwest was the
exception. Analysts predicted the company would post earnings
of $0.02 per share, or a decline of 78%. If you take out
special items related to fuel hedging and the company's
employee early-out program, Southwest managed to beat Wall
Street's numbers by a penny. Taking those special items into
account, Southwest lost $0.02 per share on revenues that fell
7.8% to $2.67 billion.
Black sheep
To be clear, Southwest still looks pretty good compared
with the other airlines. Of the carriers listed above, only
Continental is expected to eke out even a modest profit. Yet
since reporting a year ago its first quarterly loss in 17
years, Southwest has clearly struggled to return to its
winning ways.
Foremost, other carriers have been raking in cash
through surchargesthat have helped insulate their top
lines from the dwindling numbers of business travelers.
Southwest has famously stated in advertising that bags fly
free, although Southwest still does charge extra for some
things, like heavy bags, pets, unaccompanied minors, and use
of its EarlyBird Check-in system.
Very clever
Yet that's one of the ways Southwest goes about
differentiating itself from competitors without losing big
money. While other airlines get jeers from customers for
baggage charges, which customers interpret as a forced tax,
Southwest instead tries to get customers to fork over their
extra cash voluntarily for perks. It's a psychological but
very real benefit, and if recent comments from CEO Gary Kelly
are any indication, you could see similar features appear in
a revamped frequent-flier program in the future.
Personally, I think such ideas reveal the innovative
thinking that people have come to expect of Southwest's
management, and they might even work. Airlines like Delta,
JetBlue (Nasdaq: JBLU), and
UAL 's (Nasdaq: UAUA) United Airlines have
found customers receptive to buying carbon offsets, as has
delivery company
UPS (NYSE: UPS). So it's reasonable to
believe that people will pay extra for perks from which
they'll get a more immediate benefit. If so, it may help
Southwest emerge faster from one of the most difficult
periods in its history.
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This article was originally published as
This Airline May Have the Right Ideaon
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