"The genius of Charlie Wick lies in his ability to recognize how
changing information technology, especially satellite communications,
has transformed the international political landscape. He understands
the need for the United States to convey its message to the people of
the world if we're to succeed internationally."
Ronald Reagan offered these remarks at a dinner honoring Charles Wick,
the director of the United States Information Agency, in the fall of
1988. Reagan knew better than most the extent to which Wick's leadership
of the U.S.I.A. contributed to the cause of freedom during the Cold War.
He knew Wick's efforts led to the creation of WORLDNET, the first global
satellite television network; the birth of Radio Marti, an
anti-communist radio station; and the transformation of the Voice of
America. Reagan also knew of the open access Wick had to the Oval
Office. Indeed, one former Reagan staffer told me recently that Wick's
access was nearly on par with that of the secretary of state.
What Reagan didn't know was that by 1999 the U.S.I.A. would be
disbanded, folded into the State Department, and stripped of much of its
resources and clout. This swift change led one diplomacy expert to say
that the U.S.I.A had been reduced to "a shadow on the periphery of
foreign policy."
Eight years later, public diplomacy remains such a shadow in American
foreign policy. As the threat of radical Islam grows by the day, we
remain woefully unprepared to carry our message of freedom, equality and
tolerance to the world. Into this void step the enemies of freedom, who
seek to falsely define America as imperialistic, intolerant and morally
bankrupt.
We cannot allow this to happen. We must define ourselves to the world.
This process should begin with a fresh commitment to a robust public
diplomacy operation with long-term vision and the autonomy necessary for
success.
In the same way businesses often look first to public relations to cut
costs in lean times, governments often look first to public diplomacy.
In some ways this makes perfect sense: both public relations and public
diplomacy are difficult to quantify and therefore difficult to defend
when deciding how to allocate limited resources. But trust builds
slowly-whether it's between a company and its customers or between
nations.
Public diplomacy combats this reality by establishing and nurturing
long-term relationships with other countries. These relationships turn
on an axis of open, consistent communication both with national leaders
and the general population.
One promising strategy formerly supported by the U.S.I.A. led to the
creation of U.S.-supported libraries and cultural centers that provided
foreigners with an opportunity to learn about American government and
culture. These centers served a role similar to that of WORLDNET
broadcasts, but in a more personal fashion that equipped journalists,
students and community leaders with the information necessary to develop
informed-and hopefully favorable-opinions about America.
Unfortunately, as Helle Dale and Stephen Johnson of the Heritage
Foundation have noted, from 1995 to 2001 many of these "cultural centers
with accessible downtown store-front libraries either were abandoned or
became 'information resource centers' stuck in spare rooms of
fortress-like embassies." Once separated from the public they sought to
reach, U.S. representatives had little chance to build relationships and
share information about our country.
The U.S. should reverse this trend and revive libraries and cultural
centers, especially in poor and developing nations where domestic
information resources remain limited. This strategy may prove most
effective in Muslim nations, as the U.S. seeks to win the hearts and
minds of the next generation of Islamic leaders. And while it may not
bear immediate fruit, Washington must commit to devoting the resources
and recruiting the talent necessary to ensure that it does in the
long-term.
Washington must also reorganize public diplomacy operations to grant
more autonomy to public diplomacy officers. When the U.S.I.A. was an
independent agency, it had the autonomy to adapt rapidly to cultural and
regional circumstances. But now that public diplomacy falls under the
purview of the State Department, the operation faces considerable
bureaucratic red tape.
For example, Under Secretary for Public Diplomacy and Public Affairs
Karen Hughes came under fire last year for micromanaging diplomats'
interactions with the press. In fact, a disgruntled diplomat leaked
Hughes' memo explaining her various press policies to the Washington
Post-a sign of frustration in the ranks.
But as William P. Kiehl of the U.S. Army War College has observed, the
blame doesn't rest entirely on senior State Department officials.
Rather, the problem is structural. Said Kiehl: "There are at least five
different public diplomacies (one for each region) rather than unity of
command and a coherent and single public diplomacy adapted to local
condition as needed."
Therefore, Kiehl continued, the "Under Secretary for Public Diplomacy
and Public Affairs has full responsibility for the conduct of public
diplomacy worldwide but lacks the authority over that worldwide public
diplomacy. It is a recipe for failure."
The U.S. government must combat this "recipe for failure" by
reestablishing the U.S.I.A. as an independent agency. This will
accomplish three crucial objectives. First, it will provide the autonomy
necessary for the U.S.I.A. to respond quickly to changing circumstances;
second, it will increase the agency's influence in Washington; third, it
will help the agency recruit talented public servants who might
otherwise avoid information- and communications-related careers due to
their second-class status within the State Department.
Reviving cultural centers and reestablishing the U.S.I.A. as an
independent agency-will go a long way toward revitalizing American
public diplomacy. After all, there's a reason these strategies were
employed during the Cold War-they work. |